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Sales Engineer

JOB SUMMARY

The Sales Engineer works with the Sales team to present Fonteva’s product offerings to prospects and customers, providing detailed, custom information while removing technical objections, during all phases of the sales cycle. He/she will leverage his/her Salesforce experience and technical sales skills, including the ability to solicit business requirements and develop a technical sales strategy.  He/she will also build tailored demos, showing how Fonteva can address the prospect’s/customer’s business requirements and provide best business value.

Because this role includes some customer interface, the Sales Engineer must be able to communicate well (written and verbal) with customers of varying technical abilities.  An ability to understand customer requirements and translate them into a technical reality that is extendable and maintainable is critical.

 

RESPONSIBILITIES

  • Understand customer needs and establish Fonteva products as the best solution to address those needs
  • Plan, develop, present and demonstrate MemberNation to prospects, and current customers.   
  • Present business technology infrastructure, demonstrating strong familiarity with hardware, software, networking and security stack
  • Participate in product, sales, and procedural meetings and training/certification to acquire and maintain the cutting-edge knowledge for maximum effectiveness and value
  • Consults with prospect/client, during discovery sessions (or other means) to gather necessary information to tailor an effective solution demonstration and/or ensure proposal meets client’s business requirements
  • Attain quarterly and annual objectives assigned by management
  • Respond effectively to RFPs with both functional and technical requirements
  • Act as go-to Subject Matter Expert for Sales team on what is technically possible.

 

REQUIREMENTS

  • Bachelor’s degree in Computer Science, Software Engineering, MIS or equivalent work experience
  • 2+ experience as a Sales Engineer for an AMS/CRM company or similar technology
  • 2+ years working in a Salesforce environment; updated certifications strongly preferred
  • Demonstrated experience creating demonstration environments for use in product demonstrations/customer meetings
  • Adept at presenting software product to customers independently or with a Sales team
  • Experience responding to Requests for Proposal (RFP’s), proposal creation, and additional documentation as needed.
  • Knowledge of related applications, relational databases and latest in web technology
  • Proficient with HTML, CSS and JavaScript; working knowledge of API integrations
  • Excellent written and verbal communication skills; adept at presentation to customers and senior management
  • Ability to shift and ramp up quickly in different areas of the product
  • Strong logical, analytical, and technical skills
  • Detailed, organized and results-oriented
  • Ability to multi-task and perform effectively under pressure
  • Ability to work effectively under pressure and in a fast-paced, dynamic, team-oriented environment
  • Ability to listen to clients and quickly formulate responses to their concerns on the spot.  Must be adept at building and maintaining relationships of trust.
  • Familiarity with full project life cycle from requirements through deployment
  • Functionality knowledge of business issues in general; demonstrated interest and understanding of  non-profits and associations a plus
  • Ability to travel as necessary.
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